Certified Retail and management

A customer enters a retail store and is greeted warmly by the retail employee and is informed about the best deals the store offers for the day. Let’s say this is scenario one. Another customer entered the retail store and instead of being greeted warmly was avoided by the retail employee. The customer had taken time out of their day to go to the retail store to shop but because of the lack of a warm reception has decided to step out of the retail store. Let’s say this is scenario two.

Scenario one promises a sale while scenario two a sale is lost. Thus we can see from this that the quality of customer service can make or break the success of a retail store for they serve as front-liners.

At the end of this course, students shall learn how to:

(1) understand retailing;

(2) sell;

(3) keep safe;

(4) merchandise;

(5) understand Trading Constitution Customer Laws;

(6) understand stock management;

(7) build a team.

To achieve these goals, this course shall make use of interactive materials to present the concepts of the topics to be discussed. Assessments shall be done after the entire course to check for knowledge retention and understanding.

Confidence, product knowledge, patience, respectful is just a few of the soft skills retailers should possess. This can be practised and learned. Achieving these promotes a win-win situation.

Course topics covered:

• Unit 1 – Introduction to Retailing
  
  • Basic needs for delivering effective customer service
  • Types of welcome, product knowledge, and product care
• Unit 2 – Sales
  
  • Basic requirements for working at a checkout or point of sale
  • Making a lasting impression
• Unit 3 – Safety
  
  • Health and safety within the workplace
  • Health and safety at work act 1974
• Unit 4 – Merchandising
  
  • Planning the display area
  • Visual merchandising, pricing, and labelling
• Unit 5 – Trading Constitution Customer Laws
  
  • Retail and consumer laws
  • Security and crime prevention measures
• Unit 6 – Stock Management
  
  • Receiving, checking, and handling stock
  • Moving and storing stock and generating a delivery note
• Unit 7 – Building a Team and Communicating
  
  • Developing team building and communication skills
  • Smart criteria, policy-making, and approaches to team building
  • Resolving team conflict, contingency planning, and brainstorming

Certificate

Students who complete this course will receive a certificate of achievement from Touchawards, a recognized accrediting organisation. The certificate serves as an official recognition for the students’ educational experience, and can be used to add weight to their educational qualifications.

Course Format

This course consists of several modules, each of which is self-contained. This ensures that students can easily get the information they need when they need it.

Students can completely access the course using a PC/laptop. Our learning management system (LMS) is 24/7, the LMS itself is accessible online and operational everyday at any time, students have the freedom to tailor their study time around their existing schedules.

Course Duration

Estimated duration of completion for this course is 40 hours. Such number of hours may be cut shorter or may take longer depending on the students’ pace of learning and ability to take in information. Also, students’ may choose to study the modules over several sessions or complete the entire course in one sitting.

One year full access will be given to students who intend to take the course. The students can then define the pace at which they will complete all modules within the above mentioned period.

No requirement to take this course

- Develop or fine-tune your knowledge and skills to achieve career progression

- Gain background in your chosen career

- Improve promotional opportunities or transition to a new profession

- Enable you to achieve personal enrichment

- Help build your CV

- Show your commitment to lifelong learning

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