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Business and Administration

Accredited by CPD & IAP | FREE Digital Certificate | Premium Quality Video Lessons | No Hidden Fees


1 Training

Summary

Price
£14 inc VAT
Study method
Online
Course format What's this?
Video
Duration
10 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price

Overview

Business and Administration

The Business and Administration Training course provides students with a broad understanding of business practices. Students will be able to progress to more responsible roles in accounting, marketing, operations, personnel or general administration.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

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  • Accredited by CPD & iAP
  • Unlimited Access for 365 Days
  • FREE PDF Certificate Included

What skills will I gain?

  • Learn how to conduct administrative procedures.
  • Learn how to produce standard documents.
  • We will teach you about report and letter writing.
  • Learn master key Microsoft Office programs.
  • Become a master of data management and record keeping.
  • Learn bookkeeping and payroll management.
  • Study CV and cover letter writing.
  • Gain the best management, receptionist and customer service skills.
  • Gain knowledge in Human Resources fundamentals.
  • Gain knowledge in leadership and management essentials.

CPD

10 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

COURSE CURRICULUM

➽ (Module 01) Professionalism in the Office Environment : Business and Administration

  • Positioning of your Job
  • Improving Your Professionalism
  • Enhancing Your Skills
  • Communicating and Building Relationship
  • Module Handouts- Professionalism in the Office Environment

➽ (Module 02) Business Etiquette : Business and Administration

  • Fundamentals of Professional Behaviour
  • Interview Techniques
  • Business Meeting
  • Working in Multicultural Environment
  • Module Handouts- Business Etiquette

➽ (Module 03) Communication in Business Environment : Business and Administration

  • Business Communication
  • Different Types of Communication Methods
  • Effective Working for your Company Management
  • Module Book- Communication in Business Environment

➽ (Module 04) Critical Thinking and Decisions Making : Business and Administration

  • How to face for New Problems
  • Identifying and Solving the Problem
  • Decisions Making
  • Module Book- Critical Thinking and Decisions Making

➽ (Module 05) Time Management Skills for your Career : Business and Administration

  • Identifying your Goals
  • Effective Energy Distribution
  • Working with Your Personal Styles
  • Building and Establishing your Action Plan
  • Module Book- Time Management Skills for your Career

➽ (Module 06) Developing Customer Service Skills : Business and Administration

  • Principles of Customer Service.
  • Identifying Customer Needs
  • Customer Service & Telephone Etiquette
  • Module Book- Developing Customer Service Skills

➽ (Module 07) Managing Customer Complaints : Business and Administration

  • Handling Complaints
  • Module Book- Managing Customer Complaints

➽ (Module 08) Stress Management : Business and Administration

  • Enduring Stress
  • Module Book- Stress Management

Method of assessment

  • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
  • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

Certification

Upon the successful completion of the course, you will be awarded the “Certificate in Business and Administration”.

Who is this course for?

The course in Business and Administration is ideally suited for,

  • Job hunters & School leavers
  • College or University student & graduates
  • New or Temporary staff
  • Administrative Assistants

Requirements

  • This course requires no formal qualifications and this certification is open to everyone.

Career path

With this Business and Administration certificate, you are able to fulfil various roles, such as:

  • Office Administrator
  • Office Manager
  • Office Clerk
  • Marketing Assistant
  • Administration Assistant
  • Secretary
  • Executive Assistant
  • Office Supervisor
  • Team Leader
  • Accounting Professionals
  • Finance Managers

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.