Building Communication Skills
City, University of London
Summary
Location & dates
Overview
Getting your ideas across successfully requires an understanding of communication styles and behavioural flexibility.
This course will enable you to extend your communication skills by noticing and responding to the non-verbal, unconscious communication of others.
You will learn a range of tools and techniques to enhance your communication abilities in a range of situations.
Tutor Info
Sandra Bynoe joined City University London as a Visiting Lecturer in January 2008.
Before joining City University London, Sandra was as a banker, and is now a trainer and accredited SFEDI business consultant who specialises in supporting the SME market and Social Enterprise. She holds a BA Honours degree in Business Studies, an MBA, a Post Graduate Diploma in Lifelong Learning, a Diploma in NLP and has many years' experience of coaching junior staff.
English Requirements
Applicants must be proficient in written and spoken English.
Description
What will I learn?
- To understand the concepts of NLP to your own internal processes.
- To identify new insights into the meaning of your own and others' behaviour.
- To demonstrate that you have begun to fine-tune your perceptions of others' unconscious communications and to extend the range of your responses.
- To demonstrate your ability to build and maintain rapport with others through matching them in various ways, including behaviour and specific language patterns.
- To observe eye accessing cues and understand their meaning.
Teaching and Assessment
Informal assessment will take place through group discussion, class room activities, group discussion, and questions and answers sessions as guided by your tutor.
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Legal information
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