BCS - Modelling Business Processes

The online Modelling Business Processes course is one of four in the Business Systems Design suite (Business Change, Business Analysis Practice, Modelling Business Processes, Requirements Engineering) brought to you by Filtered and business training thoroughbred QA.

In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes. The use of modelling techniques facilitates a methodical and effective approach to defining change requirements.

This allows organisations to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery.

This course will help business analysts deal with these challenges. It will equip delegates with the fundamental skills to identify and model core business processes at an organisational level, essential for the successful improvement of the business.

Learning outcomes

At the end of this course you will be able to:

• Identify and model core business processes at an organisational level.
• Identify and model business processes at the process level identify the events that trigger the business processes identify the outcomes from the business processes.
• Model the actors, tasks and process flows that comprise a business process analyse the tasks within a business process.
• Identify the business rules applied within tasks analyse the performance issues of individual tasks.
• Identify the performance measures applied within a business process analyse and improve business processes.

COURSE SYLLABUS

Section 1: The Context for Business Process Modelling

Unit 1.1 - Course Overview

Unit 1.2 - The Purpose of Business Process Modelling

Unit 1.3 - Process for Business Process Modelling

Unit 1.4 - Approaches to Business Process Modelling

Unit 1.5 - The Hierarchy of Business Processes - Organisation, Process and Task Levels

Unit 1.6 - Difference Between the Process View and Functional View of an Organisation

Unit 1.7 - Advantages of the Process View

Section 2: Organisational Model of Processes

Unit 2.1 - Relationships Between Processes, Including Those at the Same Level and Between Levels of Hierarchy

Unit 2.2 - Building an Organisational View of Processes

Unit 2.3 - Delivering Value to Customers and the Value Proposition

Section 3: Modelling Business Processes

Unit 3.1 - Business Process Modelling Techniques

Unit 3.2 - Events That Trigger Business Processes

Unit 3.3 - The Outcomes from Business Processes

Unit 3.4 - Business Process Modelling Notation

Unit 3.5 - Business Process Measures

Section 4: Tasks

Unit 4.1 - Task Measurement in Practice (Case Study Activity 2 & 3 Feedback)

Unit 4.2 - Identifying Tasks and Document Tasks

Section 5: Evaluating and Improving Business Processes

Unit 5.1 - Identifying Problems with the As-Is Business Process

Unit 5.2 - Analysing the Process Flow

Unit 5.3 - Analysing the Tasks

Unit 5.4 - Staff Performance Issues

Unit 5.5 - Challenging the Business Rules

Unit 5.6 - Modelling the IT Business Process Improvement

Unit 5.7 - Approaches to Business Process Improvement

Section 6: Transition

Unit 6.1 - Integration of Process Modelling and Requirements Definition

Unit 6.2 - Implementation Issues

About the Trainer, Clare Spindloe

Clare is an experienced Business Analyst who has been working within Change Management since 2004, primarily within the UK and European Financial Services sector. She holds the British Computer Society’s International Diploma in Business Analysis as well as the PRINCE2 Project Management Practitioner qualification. After nine years working on business and IT improvement projects of various sizes, across a number of departments within Aviva and Legal & General (including designing processes, setting best practice, recruiting, training and managing junior BAs), Clare decided to transfer her skills to training.

Relevant audiences

• This course is suitable for those wishing to identify, model, evaluate and improve business processes, and/or attain the BCS Certificate in Modelling Business Processes.
• Business and process analysts, designers and implementers would especially benefit.

There are no specific prerequisites required, although, knowledge of any form of workflow modelling may be useful.

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