ABC LEVEL 3 Office Management

About this course

This distance learning office management course is designed for people who have, or plan to have, responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties.

Course Description

• Unit 1 Introduction
• Unit 2 The Office Manager's Responsibilities to the Office
• Unit 3 The Office Manager's Responsibilities to the Staff
• Unit 4 The Office Manager's Own Responsibilities
• Unit 5 The Office Manager's Responsibilities to Customers and Clients

Course Content

Unit 1 Introduction

• The Office Manager's Areas of Responsibilities
• The Skills and Qualities required to be an effective Office Manager

Unit 2 The Office Managers Responsibilities to the Office

• Managing and Maintaining the Office Premises
• Health and safety in the office
• Electrical safety
• Fire safety
• Site security
• Safeguarding equipment
• Space management
• Managing Supplies and Materials
• Managing Technology in the Workplace
• Using resources efficiently
• Using natural resources efficiently
• Using human resources efficiently

Unit 3 The Office Managers responsibilities to the Staff

• Recruitment and Selection
• The recruitment process
• Selecting the right candidate
• Making an offer
• Contractual Rights
• Civil Law
• Legislation
• Disciplinary procedure
• Working Hours
• Family Rights
• Pay Rights
• Equality and Diversity
• Discrimination
• Grievance procedure
• Monitoring Performance
• Appraisals and development
• Training
• Planning training
• Delivering training
• Evaluating training

Unit 4 The Office Managers own Responsibilities

• Presenting Data
• Presentations
• Meeting management
• Business reports
• Project management
• Effective Communication
• Verbal communications
• Non-verbal communication
• Written communications
• Listening skills
• Time Management
• Self Development
• Personal and professional development
• objectives
• Opportunities for continuing professional development
• Impact evaluation

Unit 5 The Office Managers Responsibilities to Customers and Clients

• Reception Skills
• The reception area
• Receiving post and deliveries
• Security and safety
• Good Customer Care
• Receiving visitors
• Dealing with telephone calls
• Dealing with Complaints
• External Communications
• Marketing
• Advertising
• Creating own publicity
• Public relations
• News releases
• Advertising on the Internet

Qualification Information

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards Quality Licence Scheme. This means that Kendal Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.

The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by Kendal Publishing to meet specific learners or employers requirements. ABC Awards endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government.

Method of Study

• The course comes to you as a proper paper-based pack, not as an electronic password
• You will get full tutor support via email
• You will receive feedback on your assignments from our experienced tutors
• You will be given guidance through the Study Guide on the nuts and bolts of studying and submitting assignments
• Postal assignments cannot be accepted without prior permission from the tutor
• You must have access to email in order to contact your tutor

Method of Assessment

The course contains a number of assignments which your tutor will mark and give you valuable feedback on. We call these Tutor Marked Assignments (TMAs). You need only send the TMAs to your tutor for comment, not the self-assessment exercises which are also part of the course to help you gauge your progress.

Tutor Support

You will have access to a tutor via email who will mark your work, guide you through the course and assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.

Currently there are no Q&As for this course. Be the first to ask a question.