A+ Certification

Overview

This practical "hands-on" course is the essential foundation for newcomers to PC support. It provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and
passing CompTIA's A+ Certification exams or other similar qualifications

Who is it for?

CompTIA A+ certification validates the latest skills needed by today’s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and professionalism.

Description

The Visible PC
Introduction to the PCKey Functions of a PCThe System CaseI/O Ports and CablesPS2 PortsParallel PortsSerial PortsUSB PortsSCSIIEEE 1394 (Firewire)Modem and Network PortsAudio PortsJoystick/MIDI PortsAdding and Removing PeripheralsMotherboards
Motherboard LayoutSystem ClockBus ArchitectureMotherboard ComponentsExpansion Bus and Adapter CardsMotherboard Form FactorsPower Supply Unit (PSU)Processors
Central Processing Unit (CPU)Processor TerminologyMultitasking, Multiprocessing, and MultithreadingIntel ProcessorsAMD ProcessorsProcessor Sockets and ChipsetsMemory
Memory TypesMemory PackagingMemory CharacteristicsStorage Devices
Storage DevicesHard DrivesInstalling a Storage DevicePreparing a Hard DiskFloppy DrivesOptical Disk StorageFlash MemoryTape DrivesPeripheral Devices
PC Display ScreensGraphics AdapterInstalling a Graphics Adapter and DisplayTV TunersSound CardsI/O and Communications AdaptersPortable Computers
Portable and Desktop ComputersNotebooksTablet PCPersonal Digital Assistants (PDAs)Features of Operating Systems
Microsoft Operating SystemsOverview of Windows 2000Overview of Windows XPWorkgroups and DomainsUNIX and LinuxApple Mac OS XNovell NetWareInstalling and Upgrading Windows
Overview of OS InstallationsPreparing the Hard DiskDomain or Workgroup SelectionInstallation MethodsSetup Failure and RecoveryUpgrading the OSOptions for Deploying WindowsThe Windows Boot Process
Windows Boot FilesInitial Startup ProcessThe BOOT.INI FileManaging Windows
Features of the DesktopWindows Administrative ToolsChanging System SettingsConfiguring HardwareOptimising Windows Performance OptionsScreen Savers and Power ManagementManaging SoftwareManaging ServicesWindows Storage Management
Disk ManagementNavigating WindowsWorking with FoldersWorking with FilesSearching For FilesThe Recycle BinMy Network PlacesHardware Maintenance and Troubleshooting
Troubleshooting TechniquesTroubleshooting Power ProblemsTroubleshooting POSTTroubleshooting Internal DevicesTroubleshooting PeripheralsNotebook TroubleshootingPreventative MaintenanceTroubleshooting the Operating System
Error CategoriesAdvanced Startup OptionsDiagnosing ProblemsTroubleshooting ApplicationsRemote FeaturesSecurity
Security FundamentalsWindows Security OverviewInternet SecurityMalwareData SecuritySafety and Environmental Issues
Health and SafetyStatic Electricity and ESDMaterials HandlingStorage of Components for Future UseDisposal of Consumables and Computer EquipmentProfessionalism and Communication
Customer Service SkillsBasic Troubleshooting ApproachGiving FeedbackCommunication with a CustomerProfessionalismHandling Customer ComplaintsPrinters and Scanners
The Print ProcessInstalling and Configuring a PrinterOperating and Troubleshooting PrintersScannersInstalling and Using a ScannerNetwork Concepts
What is a Network?Network ComponentsNetwork TopologiesThe OSI ModelIEEE 802 StandardsNetwork DevicesNetwork Transport ProtocolsImplementing a LAN
Server and Peer-to-Peer NetworksNetwork ComponentsImplementing a LANNetwork Troubleshooting BasicsWAN and Internet Connectivity
Wide Area Networks and the InternetAccessing the InternetCellular DevicesVoice-over-IPPC Support Industry
IT TechniciansRemote SupportDepot TechniciansProblem ManagementQuality AssuranceUsing the Command Prompt
Command Prompt and Text EditorsNavigating Directories at the Command PromptFile Management using a Command PromptSystem Management Tools
Options for Deploying WindowsMicrosoft Management ConsoleWindows Optimisation ToolsRemote UtilitiesWindows RegistrySystem Recovery
Windows TroubleshootingSystem RestoreEmergency RepairData BackupConnectivity and Client Options
TCP/IPConfiguring Network PropertiesConfiguring Wireless ConnectionsConfiguring Client OptionsSharing Resources
Local and Domain User AccountsCreating User AccountsPlanning and Implementing GroupsSetting Share PermissionsNTFS Folder and File PermissionsEncrypting Files and FoldersAuditingInternet Standards and Applications
Overview of the InternetDevelopment of the InternetInternet ServicesThe World Wide WebElectronic Mail (Email)Newsgroups (Usenet)File Transfer Protocol (FTP)TelnetInstant MessagingVirtual Private NetworksDomain NamesUniform Resource IndicatorInternet Email AddressesConfiguring Internet Access
Accessing the InternetWeb Browser SecurityNetwork Maintenance and Troubleshooting
Troubleshooting NetworksTesting TCP/IPPC Maintenance
Electrical CircuitsMaintenance ToolkitHazardsPreventative MaintenanceMaintaining Display DevicesMaintaining Disk and Tape DrivesCleaning Inside the CasePower ProblemsInstalling and Removing Hardware
Disassembling a PCRemoving Peripheral DevicesRemoving Storage DevicesReassembling the PCAdding and Removing Notebook DevicesBIOS, CMOS, and System Resources
BIOS and CMOSBIOS/CMOS Setup ProgramsSystem ResourcesPlug-and-PlayTroubleshooting and Optimisation
Diagnostic Hardware and SoftwareTroubleshooting, Upgrading, and Optimising HardwareMaintaining Printers and Scanners
Dot Matrix PrintersInkjet PrintersLaser PrintersOther Printer TypesScannersInstalling, Maintaining, and Upgrading Printers and ScannersPrinter TroubleshootingConfiguring and Troubleshooting Scanners

Requirements

• Recognize the main components of a PC
• Start the computer and navigate the Desktop.