but you will leave the workshop with a Personal Action Plan identifying the key changes to make and skills to practise to build your self confidence and improve your communication techniques. Is it right for me?If you are a senior manager who communicates at all levels, and you want to improve the way...
Communication is best judged by the effect it has on others, the impact it generates and the results it achieves. This hands-on course focuses on all of these critical elements, allowing delegates to leave the course with a clear plan of how to improve their communicationskills, enabling them...
communication (including lack of clarity around vision and mission, lack of ‘belonging’, lack of communicationskills, poor/erratic communication procedures, poor communication culture, multi-site working) benchmarking your internal communication conducting an internal communications audit...
techniques Develop an understanding of body language Develop listening skills Demonstrate letter writing skills Practice good telephone communicationskills Explain the training cycle Demonstrate training methods and techniquesHOME STUDY SUPPORTYou will be provided with comprehensive materials designed...
your boss
This course covers the skills you need to be successful as an administrative professional, including communicationskills, organising and managing skills, problem-solving skills, and basic office skills.
It also describes strategies for anticipating your boss's needs, for making your...
Provided by The Chartered Institute of Marketing (CIM)
channels and their use in a CRM communications programme. CIM This course is for marketing practitioners who wish to improve their CRM skills and build an effective CRM programme....
their team’s development. Course Content:Role of a Supervisor• Supervising tasks, people and change• Desired skills and qualities of a good supervisorCommunicating Effectively• Intended messages versus how people interpret communications• The impact of words, tonality and body language• Building...
Giving a presentation can be a scary prospect - but this course will give you the confidence and presentation skills to become an effective speaker. And you will even have fun at the same time! Our presentation skills training courses are practical and fun, with lots of tips for calming your...
centre. In order to facilitate this investigation, this course has been broken down into three parts: overview, call centre organisation, and call centre technology. Call centre communicationskills This course will examine handling different personalities, questioning skills, and telephone skills...
of scale and ability to compete on an international level.
In consequence, managers and subordinates are having to spend an increasing proportion of their working time on communication, and skill in the exercise of this function is most necessary if they are to be effective. Syllabus
Module A ...
Provided by The Chartered Institute of Marketing (CIM)
Many organisations talk about empowering staff, but how many do this in practice? You need to develop a comprehensive blueprint for internal communication, media and messages to ensure staff fully buy into what the company is trying to achieve. This workshop offers an eight-step process to help...
Executive office skills course: This home learning course is designed for anyone looking to gain or improve their office and administration skills. You will learn to: Introduce customer careHandle complaints and difficult customersDemonstrate customer careRaise awareness of good practice...
Provided by The Chartered Institute of Marketing (CIM)
Many new managers suffer stress and disillusionment in the first few months in their appointment due to lack of skills. This course will remove this concern and provide you with the skills and confidence you need to work effectively with your team and deal impartially with difficult situations...
, corporate sector and private sector. This course will ensure you can listen well, establish customer needs and handle tricky situations – that is, give good customer service. There will be opportunities to develop your communicationskills and focus on customer needs....
that this learning programme will assist you with your personal development.The Care Skills course will provide you with an understanding of the various skills needed to be effective in a nursing or residential home position. The course will look at nutrition, communication, hygiene and other key areas...
This finance for non financial managers training course demystifies finance. It will give you a thorough grounding in organisational finance and how it works, so that you can understand and communicate about the finances of your organisation, team or project. Using layperson's language, it looks...
Provided by The Chartered Institute of Marketing (CIM)
This masterclass helps you plan, create, assess and manage marketing communications. Particular attention is given to creating communication strategies, creating and assessing creative work, and media planning. Benefits to you and your company:This in-depth programme provides skills and experience...
, the roles and responsibilities of the team leader, communication and the common challenges that team leaders will face. The team leader training course will help you understand the nature of teams, why they sometimes work brilliantly and why they often fail. You will gain confidence in your own...
On this course you will learn how to get online and navigate websites; also how to stay safe online and how to use the internet to communicate with others. If you've never used the internet, or want to expand your current experience, this course is for you. We use the Microsoft Office Suite...
to demonstrate to employers that not only are you the technical specialist they’re looking for, you’re also someone who can be relied on to communicate your work effectively with other parts of the business.
Why do this course?
Looks great on your CV
Shows recruiters you have the skills...
user fundamentals as well as word processing, spreadsheets, databases, presentations, web browsing and communication. This course has everything to take someone who is not IT literate to a comfortable IT user.COURSE KEY TOPICS Module 1 - Security for IT UsersModule 2 - IT User...
A distance learning course is the ideal way to gain a IGCSE in Information, Communication & Technology. Whether you're looking to go on to further education, improve your job prospects or expand your knowledge, distance learning IGCSE Information, Communication & Technology ...
Think and communicate with clarity, brevity and impact. Verbal communicationskills - and especially the ability to think (and speak) on your feet - are essential in today's business environment. Whether in a meeting, one-to-one, addressing a colleague or making a presentation, Think on Your Feet...
skills training course in London will give you the skills and confidence to use your influence - irrespective of your formal role or grade, improving your skills in influencing, communicating and negotiating. It will help you understand what makes people tick, how to work more effectively...
This practical "hands-on" course is the essential foundation for newcomers to PC support. It provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who...
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