2 Days | MANAGERIAL CONFLICT™ | ILM Conflict Management for Senior Managers

CONFLICT MANAGEMENT OVERVIEW

Annihilate Team Conflict, To Reunite Your Combined Forces.

Nicholas Hill designs and delivers this conflict management training course, specifically for senior managers. If you have severe conflict management problems, which you need to resolve, then you require a veteran practitioner of leadership and management instead of just a theorist.

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Nicholas Hill is the coach, mentor, and trainer, called upon by celebrity business leaders. He has conducted exclusive interviews for Managerial Magazine with One Minute Manager Ken Blanchard; Environmental Attorney Erin Brockovich; Rich Dad Robert Kiyosaki; Wolf of Wall Street Jordan Belfort; Millionaire Maker Richard Denny; Father of Behavioural Modelling Wyatt Woodsmall; Master of Attitude Nick Vujicic; Prolific Storyteller J.John; Power Connector Judy Robinett; Serial Entrepreneur Lara Morgan; Mister Customer Service Shep Hyken; and many other celebrity leaders.

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SCHEDULED DATES

LONDON: 14-15 APRIL 2016, 4-5 AUGUST 2016

MANCHESTER: 25-26 FEBRUARY, 2016

GLASGOW: 28-29 APRIL, 2016

BIRMINGHAM: 23-24 JUNE, 2016

LEEDS: 18-19 AUGUST, 2016

BRISTOL: 20-21 OCTOBER, 2016

MANCHESTER: 20-21 DECEMBER, 2016

Places go quickly due to limited seating. Please ENQUIRE NOW to avoid disappointment

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CONFLICT MANAGEMENT PACKAGE

• 100% Money Back Guarantee
• Skills Development Guarantee
• Qualified, Experienced and Named Trainer
• Internationally Recognised Certification
• Lunch and All Day Refreshments
• Comprehensive Full Colour Training Manual Portfolio
• Prestigious Training Venues and Facilities
• Dedicated Customer Care Account Manager
• Post-Course Webinars, Articles, E-Books, E-Magazines
• Discounts For Teams and Multiple Delegates
• Discounts For Individuals, Charities, Public Sector

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CONFLICT MANAGEMENT METHODOLOGY

• Blended Leadership, Management, Psychology Topics
• Unique, Proven and Copyrighted Course Content
• Dynamic and Animated Training Delivery
• Experiential Learning, Exercises and Role-Play
• Facilitation of Provocative Group Discussion
• Accelerated Learning and Cognitive Conditioning Techniques
• In-Class 1-2-1 Executive Coaching and Mentoring
• Theoretical Understanding and Personal Application
• No PowerPoint Slide Presentations

DIRECTIVE COMMUNICATION

•    Counter the accusations, condemnations, and criticism that trigger workplace conflicts

•    Contest team member ideas, without attracting offensive or defensive responses

•    Give clear directives to prevent any misunderstandings or non-compliance

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TEAM RAPPORT

•    Eliminate inequality to build healthy rapport between diverse team members

•    Leverage advanced rapport building techniques, by aligning and guiding behaviour

•    Nurture relationships to forestall conflicts, by enhancing your interpersonal skills

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COGNITIVE NEGOTIATION

•    Improve your leadership skills, by learning to disagree amicably with other people

•    Identify the cognitive styles of your colleagues, to strike a chord with their thinking

•    Negotiate skilfully, to enable your team to reconsider or accept your argument

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COMMUNICATION STYLES

•    Employ advanced language patterns, to deactivate team conflicts rapidly

•    Distinguish between and respond suitably to various communication styles

•    Utilise 'sensory language' and 'positive language', to lift people out of conflicts

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BODY LANGUAGE

•    Diffuse conflicts rapidly, by revealing and addressing concealed messages

•    Recognise the five primary body language patterns and respond accordingly

•    Integrate non-verbal communication into your existing language patterns

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STRATEGIC NEGOTIATION

•    Present your thoughts firmly, when other people reject your opinions or ideas

•    Adopt flexible and customised negotiation strategies, to resolve conflicts amicably

•    Free your negotiation from debilitating deadlocks, by expediting a consensus

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EMPATHY & ATTITUDE

•    Develop a leadership attitude, which withstands the repercussions of conflicts

•    Hone your empathy skills, to understand and relate to difficult personality types

•    Rejuvenate your outlook and leadership skills, to bond with disagreeable colleagues

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LISTENING & OBSERVING

•    Cultivate 'sensory acuity', to grasp important signals that you delete unconsciously

•    Enhance your listening and observational skills, to magnify your comprehension

•    Use ingenious and proven methods for lie detection that the police and military utilise

Senior managers, middle managers, line managers

The purpose of this conflict management training course is to explore and practise tools to help you radically transform your ability to resolve conflict, so you can survive and thrive in senior management or middle management.