The natural world has never been under greater threat from the demands being placed upon it. In this segment you'll learn to: - Understand the potential risks to the environment from business operatio...
This course looks at how any programme of change brings its own set of challenges to the workplace. As a manager, learners need to be able to deal with these issues and effectively manage the change p...
No two organisations or businesses are the same - each has its own culture and set of ethics that makes it unique. This course explores the whole issue of ethics and culture in the workplace, and how ...
There are many ways to communicate at work, by telephone, email, face to face conversations, letters and even video conferencing. This course explores all aspects of communicating at work - from selec...
IT has revolutionised business and is a key factor in the competitiveness of any organisation. This course examines the benefits of IT and offers an overview of online technologies such as e-commerce,...
As a first line manager, one of your key responsibilities is to manage budgets and costs and ensure that your team makes a positive financial contribution to the business. This course explains the imp...
This course looks at what learners can do if they want to ensure their written communications are effective and professional. It covers some of the practical aspects and secrets behind producing effec...
Assessing performance helps organisations to achieve their objectives and can play an important role in motivating employees. In this segment you'll learn to: - Appreciate the value of assessing perfo...
In your role, it's likely that you'll need to deliver briefings to your team, to senior management and possibly to external groups. Whatever the scale and nature of the briefing, your performance can ...
hen people work in teams, the sum of their efforts can be far greater than when they work as individuals. Being able to build effective, high performance teams is a key aspect of your role as a manage...
It's now acknowledged that coaching is an integral part of being a good manager and one of the most important skills a manager can develop. In this segment you'll learn to: - Understand coaching techn...
Communication is what enables people to co-operate and work together towards shared goals. As a manager, communication is a vitally important aspect of your role. The better you are at it, the better ...
Feedback is a vital aspect of the communication process and one of the key ways in which we learn and develop. In this segment you'll learn to: - Understand the nature and importance of feedback. - Us...
Introducing new staff into your team is a vitally important task that warrants careful thought and planning. In this segment you'll learn to: - Recognise the need to integrate new staff effectively to...
What makes a leader? Some think that 'leadership' is a natural gift that certain people are born with. But recent management theory suggests that all of us have the potential to become good leaders. I...
Wherever people have to work, they'll perform better if they are managed fairly and consistently according to the rules and procedures of the law and the organisation. As a first line manager it is of...
This course will be of interest to anyone who currently works or is seeking work as a supervisor, team leader or first line manager in any work environment. The course covers planning a project, organ...
In your role, you need to get the best out of your team. If this is going to happen, then you need take responsibility for minimising stress. In this segment you'll learn to: - Understand stress and i...
Motivating yourself and your team is essential in order to enjoy your work, produce quality results and to bring greater benefit to your organisation. In the Motivation segment you'll learn to: - Unde...
In your role, you need to be able to be able to communicate effectively with your team and accurately interpret what people are really saying to you. In this segment you'll learn to: - Identify range ...